TranStarX Technology (Shenzhen) Co., Ltd. – Exclusive Service System for Distributors

I. Standardized Support for Promotional Materials: Unifying Brand Image and Strengthening Professional Promotion Capabilities

1. Standardized Supply of Offline Materials

• Provide product brochures in accordance with unified technical specifications. The content of the brochures is jointly reviewed by R&D, marketing, and technical departments, and detailedly marks the core parameters (e.g., 0.2mm lamp bead pitch of the Crystal Core Screen module TSX-JXI-P3.75A, 95% transparency of the Crystal Core Transparent Screen TSX-JXIVW-P5.0A), performance advantages (e.g., 92% light transmittance, 3-year service life, high and low temperature resistance), and application scenarios (commercial windows, building curtain walls, museums, etc.) of each product series (COB Crystal Core Screens, COB Holographic Screens, COB Optoelectronic Glass) to ensure accurate parameters and complete information.
• Provide standardized brand material sets, including brand posters of unified sizes (A0/A1/A3) (with the core technology slogan “Transparency Reconstructs the Focused Vision”), roll-up banners (visual presentation of core product advantages), display stands (modular design for quick assembly), and product sample books (classified by product series, with small physical samples inside, marking product models, technical highlights, and test report numbers for customers to intuitively verify product quality). All materials adopt the brand’s unified visual system (main color, LOGO specifications, font standards) and are produced by our designated cooperative factories to ensure qualified materials (e.g., posters use 157g coated paper, display stands use thickened aluminum alloy).

2. Professional Output of Online Materials

• Establish an exclusive material library for distributors, providing a high-definition product image library (including multi-angle photos of product front, side, installation details, and application scenarios, with a resolution of no less than 300dpi, suitable for printing and online communication) and brand promotional videos (including 30-second product highlight videos, 3-minute technical analysis videos, and 5-minute application case videos, supporting MP4/AVI formats for playback on Douyin, WeChat Channels, offline projectors, etc.). All videos are shot and edited by a professional team, with product technical parameters and testing certification marks (e.g., ISO9001 quality certification, CE certification) marked.
• Provide standardized online promotion templates, including WeChat official account article templates (divided into three categories: “Product Introduction,” “Case Analysis,” and “Technology Popularization,” with unified title formats, image matching specifications, and paragraph structures), Moments promotion materials (including copy templates and image combinations, with core selling points and placeholders for distributors’ contact information in the copy), and e-commerce platform detail page templates (designed in accordance with platform rules, including modules such as product parameter tables, test report screenshots, installation diagrams, and after-sales guarantee descriptions, which can be directly uploaded for use), ensuring that online promotion content is professional, compliant, and efficient.

II. Professional Exhibition Hall Design Services: Creating Standardized Display Spaces and Highlighting Product Technical Advantages

1. Professional Output of Customized Design Schemes

• Conduct demand research before design. Our exhibition hall design team communicates in-depth with distributors to clarify the exhibition hall area, house structure, characteristics of regional customer groups (e.g., focusing on commercial customers or engineering customers), and core display needs, and form a Exhibition Hall Demand Research Form as the design basis.
• Issue professional design schemes based on research results. The scheme includes four modules: 3D renderings, floor plans, material lists, and budget details:
  • The floor plan strictly follows the principle of “product classification display + scenario-based experience,” dividing into a COB Crystal Core Screen display area (displayed by module/transparent screen, with technical parameter plates for each model marked), a COB Holographic Screen display area (setting up a curved installation experience area to demonstrate the bendable characteristics of products), a COB Optoelectronic Glass display area (simulating the building curtain wall scenario with touch interaction devices), and also planning a customer experience area (setting up product brightness and light transmittance comparison test devices to allow customers to intuitively feel the difference between 92% light transmittance and traditional screens) and a negotiation area (integrating brand elements, equipped with product data racks and electronic demonstration screens).
  • The design scheme needs to be reviewed by our technical department to ensure that product installation positions and circuit layouts comply with technical specifications (e.g., the load-bearing structure is suitable for the weight of optoelectronic glass, and reserved circuits meet product power supply and signal transmission needs), and at the same time, reviewed by the brand department to ensure that the visual style is completely consistent with the brand VI system.

2. Standardized Guidance for Implementation

• Provide the Exhibition Hall Decoration and Construction Technical Specification Manual, clarifying decoration material standards (e.g., non-slip and wear-resistant floor tiles for the ground, environmentally friendly latex paint for walls), product installation processes (e.g., specific operation steps for keel-free mounting of crystal core transparent screens, precision requirements for fitting holographic phantom invisible screens with glass), and display device construction standards (e.g., calibration methods for test devices in the experience area), with detailed diagrams and operation videos attached.
• Assign professional technical supervisors to participate in key nodes of exhibition hall decoration (e.g., position review before product installation, power-on test after circuit laying), and guide the construction team to operate in accordance with specifications on-site; at the same time, coordinate with our supply chain department to ensure that product samples are delivered on time as agreed, and provide sample acceptance standards (e.g., no scratches on the appearance, consistent parameters with markings, normal display effect), ensuring that the exhibition hall is built on time and with quality, meeting the standard of “ready for use upon completion.”

III. Professional Collaboration in Marketing Activities: Supported by Standardized Processes to Improve Activity Effects and Brand Influence

1. Standardized Output of Activity Planning

• Provide a Marketing Activity Planning Template Library, classified by activity type (product promotion meetings, customer appreciation meetings, industry seminars, offline experience activities). The templates include activity goal setting (e.g., number of signed customers, number of potential customer reserves), process design (including standard duration and connection methods for opening speeches, product explanations, technical Q&A, on-site experience, and signing links), promotion plans (suggestions on online and offline promotion channel combinations, and specifications for the use of promotional materials), customer invitation scripts (customized by customer type “commercial customers/engineering customers,” highlighting product technical advantages and cooperation value), and emergency plans (response plans for equipment failures, excessive number of participants, etc.). All templates have been verified by our marketing department to ensure they are implementable and replicable.
• For the activity planning schemes submitted by distributors, our company arranges professional planning consultants to review them, and puts forward optimization suggestions from the perspectives of the matching degree between the activity theme and brand positioning, process rationality, and effectiveness of promotion channels, ensuring that the schemes meet professional standards and improve the success rate of activities.

2. Professional Support for Activity Execution

• Personnel Support: Dispatch professional personnel to assist on-site according to activity needs, including product managers (responsible for explaining core product technologies, such as technical breakthroughs in combining COB packaging technology with transparent displays and the principle of low power consumption of products (power consumption as low as 3% of traditional screens)), technical engineers (responsible for on-site product demonstrations, such as splicing operations of crystal core transparent screens, bending demonstrations of holographic phantom invisible screens, and answering customers’ technical questions), and activity supervisors (responsible for on-site process control to ensure the activity proceeds as planned). All dispatched personnel must undergo training and assessment by our company, and be familiar with product knowledge and activity process specifications.
• Equipment Support: Provide standardized display equipment required for activities (e.g., portable product samples, light transmittance testing instruments, product demonstration computers), and attach Equipment User Manuals and operation videos. Confirm matters related to equipment transportation, installation, and commissioning with distributors in advance to ensure the normal operation of on-site equipment; if distributors need to rent special equipment (e.g., large display screens, interactive devices), our company can recommend cooperative suppliers and assist in verifying whether the equipment parameters meet the product display needs.

3. Systematic Post-Event Review

• Provide a Marketing Activity Review Report Template, requiring distributors to count activity data (number of participants, number of potential customers, number of signed customers, customer feedback) according to the template. Our company arranges professional consultants to conduct a joint review with distributors, analyze the highlights and shortcomings of the activity (e.g., content that attracted high customer attention in the product explanation session, problems in the on-site experience session), and form an Activity Optimization Suggestion Report to provide experience support for subsequent activities, achieving the goal of “improving capabilities with each activity.”

4. Standardized Subsidies for Activity Costs

• Formulate the Management Measures for Marketing Activity Cost Subsidies, clarifying subsidy application conditions (activities must conform to our company’s market promotion strategy, submit planning schemes in advance and pass the review, and submit review reports as required after the activity), subsidy scope (venue rental fees, promotion fees (local media advertising, online promotion fees), material production fees, equipment rental fees), subsidy ratios (setting a gradient subsidy ratio of 20%-50% according to activity scale “small/medium/large”; large-scale activities (with ≥100 participants and ≥5 signed customers) can apply for a maximum subsidy of 50%), and subsidy processes (standard time limits and required materials for application-review-fund allocation). All subsidy policies are open and transparent to ensure that distributors clearly understand the subsidy rules and reduce financial pressure.

IV. Standardized Guarantee for Exclusive Agency in Specific Regions: Clarifying Rights and Responsibilities to Build a Stable Cooperation Ecosystem

1. Scientific Division of Agency Regions

• Formulate the Standards for Exclusive Agency Regional Division, comprehensively considering factors such as regional market capacity (e.g., number of local commercial complexes, demand for building curtain wall transformation, scale of the exhibition and display industry), distributor strength (e.g., financial strength, team size, industry resources, previous cooperation performance), and transportation convenience. Taking “prefecture-level cities/county-level cities” as the basic division unit, jointly determine the scope of exclusive agency regions with distributors, and form an Exclusive Agency Regional Confirmation Letter to clarify regional boundaries and coverage, avoiding regional overlap or gaps.
• Establish a dynamic evaluation mechanism for agency regions. Evaluate the agency regions annually based on distributors’ regional sales performance, market maintenance (e.g., brand image maintenance, customer complaint handling), and changes in market competition. If distributors exceed sales targets and maintain the market well, they can apply to expand the agency region; if they fail to meet the agreed performance or have violations (e.g., cross-regional sales), the agency authority will be adjusted in accordance with the Cooperation Agreement to ensure that regional division is scientific and reasonable, matching distributor capabilities and market needs.

2. Standardized Protection of Exclusive Rights

• Sales Rights: Within the exclusive agency region, our company strictly implements the “one distributor per region” policy and will not develop other distributors of the same level, ensuring distributors’ exclusive sales rights; establish a “customer information referral mechanism.” If end customers (e.g., commercial enterprises, engineering companies) directly consult the regional product procurement needs through our official website or service hotline (400-001-2281), our customer service personnel will feedback the customer information (including company name, required products, contact information) to the corresponding distributor within 24 hours in accordance with the Customer Information Referral Process, and assist the distributor in establishing contact with the customer to ensure that the distributor’s customer resources are not lost.
• Price Rights: Provide support for a standardized price system, formulate an Regional Exclusive Agency Price List for distributors, clarifying the agency price, suggested retail price, and promotional price (e.g., holiday promotions, bulk purchase discounts) of each product. The price system is jointly formulated by our finance department and marketing department to ensure that distributors have a reasonable profit margin; at the same time, implement a “price protection mechanism.” If our company adjusts product prices, it will notify distributors in writing 30 days in advance, and provide price compensation for the distributors’ existing inventory products as agreed to ensure that distributors’ interests are not affected by price fluctuations.

3. Standardized Implementation of Cooperation Management

• Sign the Exclusive Agency Cooperation Agreement, which clarifies the rights and obligations of both parties, including the distributor’s sales targets (set quarterly/annually, with reasonable targets formulated based on regional market capacity), brand maintenance responsibilities (e.g., not selling counterfeit and shoddy products, not damaging the brand image), market promotion obligations (e.g., number of annual marketing activities), and our company’s service support responsibilities (e.g., supply of promotional materials, technical training, after-sales support). All clauses comply with laws, regulations, and industry norms to ensure that cooperation is conducted in accordance with rules.
• Establish a monthly communication mechanism. Conduct online meetings (or offline meetings) with distributors every month to communicate sales progress, market dynamics, and existing problems. Our company responds promptly to the needs put forward by distributors (e.g., material supplementation, technical support) to ensure that problems in the cooperation process are solved quickly, improving cooperation efficiency and stability.

V. Professional Empowerment in Technology and Training: Standardized Training System to Enhance Distributors’ Professional Capabilities and Service Levels

1. Standardized Construction of the Training System

• Hierarchical and Classified Training: Formulate differentiated training content according to the roles of distributor teams (sales consultants, technical support personnel, managers). Training for sales consultants focuses on product knowledge (parameters of each model, core advantages, comparison of applicable scenarios, e.g., parameter differences between Crystal Core Screen modules TSX-JXI-P3.75A and P5.0A, performance comparison between holographic phantom invisible screens and traditional transparent screens), customer demand mining, and sales script skills; training for technical support personnel focuses on technical principles (COB packaging technology, high light transmittance realization technology, product protection technology), installation and commissioning processes (e.g., tempered glass clamping steps for optoelectronic glass, keel-free mounting methods for crystal core transparent screens), and common problem solutions (e.g., troubleshooting and handling of display abnormalities and reduced light transmittance); training for managers focuses on market analysis, team management, and inventory management (combining our product inventory early warning mechanism to reasonably plan inventory).
• Standardized Training Forms: Adopt a “online + offline” model. Online training is carried out through our “Distributor Training Platform,” which includes recorded courses (classified by module, each course is 15-30 minutes long, with supporting post-course test questions), live courses (1-2 times a month, inviting industry experts and our R&D director to explain industry trends and product technology updates), and online Q&A (professional lecturers reply within 24 hours); offline training is conducted 2-4 times a year, concentrated at our headquarters or designated regions, including theoretical lectures, practical exercises (e.g., on-site product installation and commissioning, fault diagnosis), and case analysis (analyzing our successful cooperation cases, such as the case of luxury window applications increasing store entry rate by 28%). All training courses have a Training Syllabus and Training Materials to ensure professional and unified content.
• Systematic Training Assessment: Establish a “training-assessment-certification” mechanism. After the completion of all training courses, organize online or offline assessments (theoretical exams + practical assessments, with practical assessments accounting for 60% for technical support personnel). Those who pass the assessment will be issued the TranStarX Distributor Professional Certification Certificate (divided into “Sales Certification” and “Technical Certification”), and those who fail need to take a make-up exam; at the same time, link the training assessment results with distributor rights (e.g., distributors who obtain certification can enjoy priority project support and cost subsidies), encouraging distributors to actively participate in training and improve professional capabilities.

2. Professional Guarantee for Technical Support

Real-Time Technical Consulting Channels: Establish a “multi-level, full-time” technical support system. The first level is an exclusive technical communication group for distributors (equipped with 1 technical consultant + 1 after-sales specialist, with real-time responses from 8:30 to 18:00 on working days); the second level is a service hotline (400-001-2281, open 24/7, answered by senior technical engineers, providing telephone guidance and remote assistance); the third level is on-site technical support (if problems cannot be solved by telephone/remote means, arrange technical engineers in nearby regions to provide on-site services within 24 hours, and within 48 hours in remote areas). All technical support personnel must be familiar with the technical details of our full range of products,

• Standardized Output of Technical Materials: Provide Product Technical Manuals (compiled by series, including product schematics, installation guides, maintenance manuals, and fault diagnosis flowcharts, with detailed technical parameters and operating specifications marked), Technical Support Case Library (classified by problem type, collecting solutions and handling processes for common technical issues, updated regularly), and Project Scheme Design Templates (providing standardized scheme frameworks for different application scenarios such as commercial windows, building curtain walls, and museums, including product selection suggestions, installation diagrams, and budget calculation templates). All technical materials are reviewed by our R&D department to ensure technical accuracy and professionalism, helping distributors quickly respond to customer project needs and improve the efficiency and professionalism of scheme design.

VI. Professional Support for After-Sales Service and Project Collaboration: Guaranteed by Standardized Processes to Reduce Risks and Improve Project Winning Rate and Customer Satisfaction

1. Standardized After-Sales Support System

• Standardized After-Sales Docking Mechanism: Establish an exclusive docking channel between “distributors and our after-sales team.” After receiving customer after-sales needs, distributors only need to feedback to our after-sales specialist through the After-Sales Demand Application Form (a standardized template including customer information, product model, fault description, and demand time). The after-sales specialist will respond within 1 hour and formulate a solution within 2 hours, clarifying the handling steps, required accessories, and on-site service time (on-site service for local customers within 24 hours, and for non-local customers within 48 hours), and synchronize the progress to the distributor in real time; after the completion of after-sales service, an After-Sales Handling Report (including fault cause, handling process, and customer feedback) will be provided, which will be archived after confirmation by the distributor, ensuring the after-sales process is transparent and traceable.
• Systematic After-Sales Accessory Guarantee System: Establish an accessory reserve system of “central warehouse + regional sub-warehouses.” The central warehouse (located in Bao’an District, Shenzhen) reserves full-series product accessories (such as lamp beads, ICs, power supplies, and connecting cables), and regional sub-warehouses (covering major regions in East China, North China, South China, Central China, Southwest China, and Northwest China) reserve commonly used accessories. After distributors submit accessory demands, the central warehouse will ship within 24 hours, and regional sub-warehouses will ship within 4 hours, ensuring that accessories are delivered quickly; at the same time, formulate the Accessory Management Measures, clarifying accessory application conditions, processes, and cost standards (free provision of non-human-damaged accessories within the warranty period, and supply of human-damaged or out-of-warranty accessories at cost price), ensuring that distributors’ after-sales accessory needs are met in a timely manner.

2. Professional Support for Project Collaboration

• Standardized Sharing of Project Information: Establish a “regional project information sharing platform.” Our marketing department will record the obtained regional potential project information (such as commercial complex glass curtain wall transformation, shopping mall window advertising screen procurement, and museum digital upgrading projects) into the platform in a standardized manner according to “project name, customer needs, budget scope, and contact person information.” Distributors can log in and query with exclusive accounts, and the platform will automatically push project information matching the distributor’s agency region, ensuring that distributors obtain high-quality project resources in a timely manner; at the same time, distributors are encouraged to feed back independently developed project information in the region, which will be included in the platform for unified management by our company, and targeted support will be provided.
• Professional Collaboration in Bidding and Tendering: For large-scale projects connected by distributors (such as bulk procurement projects for convention centers, airports, railway stations, and automobile 4S stores), provide “full-process bidding and tendering support,” including:
  • Qualification Document Support: Quickly provide a standardized qualification material package, including product quality certification certificates (ISO9001, CE, ROHS), test reports (issued by third-party authoritative institutions, including light transmittance, brightness, power consumption, and service life test data), enterprise qualifications (business license, production license, high-tech enterprise certificate), and successful case certificates (such as contract copies, on-site photos, and customer evaluations of museum and commercial curtain wall projects). All materials are stamped with the company’s official seal to ensure compliance and validity.
  • Technical Scheme Support: Arrange a professional technical team to jointly formulate the bidding technical scheme with distributors. Combine project needs (such as display area, installation environment, and functional requirements) for product selection (recommend optimal models, such as optoelectronic glass with high and low temperature resistance for outdoor projects, and crystal core transparent screens with high light transmittance for indoor windows), design installation schemes (including structural diagrams, circuit layout diagrams, and construction schedule planning), and calculate technical indicators (such as light transmittance, brightness, and power consumption) to ensure that the scheme meets the bidding requirements and highlights product technical advantages; at the same time, assist distributors in optimizing the scheme to enhance its competitiveness.
  • Quotation Strategy Support: Based on our Project Quotation Standards, provide quotation suggestions for distributors in combination with project scale, payment method, and cooperation cycle, balancing price competitiveness and profit margin; assist distributors in preparing standardized quotation sheets (including product details, unit price, total price, payment method, and after-sales guarantee clauses) to ensure that the quotation sheets are standardized in format, clear in content, and free of ambiguity.